Terms of Service for GrowPep LLC Clear Commitments for Digital Service Delivery

Agreement, Eligibility and Acceptance

These Terms of Service (“Terms”) are a binding agreement between GrowPep LLC (“GrowPep,” “we,” “us,” or “our”) and the person or organization purchasing, requesting or receiving a GrowPep service (“Client,” “you,” or “your”).

You accept these Terms when you:

• sign or electronically accept an Order, Proposal, SOW or Service Agreement;
• complete a checkout or subscription enrollment that links to these Terms;
• pay an invoice, deposit or other charge that references these Terms;
• instruct GrowPep to begin after these Terms are provided;
• continue receiving a recurring service after a valid renewal disclosure.

You must be at least 18 years old and legally able to enter a contract. If you act for a company or organization, you represent that you have authority to bind it.

GrowPep’s services are intended primarily for business use. Mandatory rights that apply to an eligible consumer cannot be waived by these Terms.

These Terms govern paid services. General use of GrowPep.com is governed separately by our Terms & Conditions .

Contract Documents and Order of Priority

Each engagement should be described in an accepted proposal, online order, Statement of Work, invoice, service plan, checkout description or other written service document (an “Order”).

An Order may identify the service, deliverables, exclusions, assumptions, timeline, milestones, revisions, access requirements, fees, recurring charges, third-party costs, ownership and support.

A document controls only to the extent of an actual conflict. An oral conversation does not change an accepted Order unless an authorized representative confirms the change in writing or electronic form.

Services and Engagement Models

GrowPep may provide project-based, fixed-scope, milestone, hourly, recurring, subscription or customized services.

The accepted Order—not this general list—determines the exact service and included work.

GrowPep may use qualified employees, independent contractors, specialists and service providers, including remote personnel, to perform portions of the service. GrowPep remains responsible for its obligations and requires appropriate confidentiality and security commitments.

Client Authority, Business Information and Screening

You represent that information supplied to GrowPep is accurate and that you are authorized to request the service, approve work, grant access and use Client Materials.

GrowPep may request reasonable identity, ownership, payment, business or authorization information to prevent fraud, verify instructions, satisfy a platform requirement or comply with law.

GrowPep may decline or pause an engagement involving:

• fraud, impersonation, deceptive business practices or unauthorized access;
• sanctions, prohibited transactions or unlawful products or services;
• fake reviews, false endorsements or platform manipulation;
• unsupported health, financial, income or other regulated claims;
• malware, credential theft, unlawful surveillance or abusive conduct;
• another material legal, security, reputational or platform risk.

GrowPep is not required to accept every requested project and may require additional terms for regulated or unusually high-risk work.

Client Responsibilities, Cooperation and Approvals

You agree to:

• appoint an authorized project contact and decision-maker;
• provide complete information, content, files and access on time;
• review strategy, claims, deliverables and public content carefully;
• provide consolidated, specific feedback through the agreed channel;
• hold lawful rights to all materials and instructions you supply;
• substantiate material business, product and advertising claims;
• comply with applicable law, contracts and platform policies;
• maintain independent backups of systems and content you control;
• protect account credentials and promptly report suspected misuse;
• pay GrowPep and approved third-party expenses when due.

You remain responsible for the truthfulness, legality and accuracy of your prices, promotions, qualifications, offers, products, services, disclosures and regulated statements.

GrowPep may rely on decisions, approvals and instructions received from your authorized representatives. An internal disagreement or change of management does not undo an approval already provided.

GrowPep may refuse to publish or distribute a claim when reasonable substantiation, required disclosure or lawful approval has not been provided.

Accounts, Credentials, Client Portal and Security

Services may require access to websites, hosting, domains, analytics, advertising accounts, social profiles, review platforms, email systems, content tools or other Client-controlled accounts.

• Client-owned accounts should remain registered to the Client whenever practical.
• Use delegated, role-based or temporary access instead of sharing a primary password where the platform supports it.
• You authorize GrowPep to access and operate relevant accounts only for the accepted service.
• You must maintain recovery methods and remove GrowPep access when it is no longer required.
• Client Portal credentials are personal to the authorized user and may not be shared with an unauthorized person.

GrowPep may reset access, suspend a portal session or require verification when reasonably necessary for security.

Do not send passwords, payment-card numbers, government identification or other highly sensitive information through a general contact form or ordinary email unless GrowPep specifically provides an approved process.

Timelines, Dependencies, Delays and Inactivity

Dates are good-faith estimates unless an Order expressly states that a specific deadline is guaranteed.

Delivery depends on timely payment, access, Client Materials, feedback, approvals, third-party availability and other stated dependencies.

Client-caused delay may extend the schedule, require rescheduling or create a change in fees when committed resources must be reassigned or work must be repeated.

Restart may require a new schedule, updated scope, current pricing and a disclosed reactivation or onboarding charge.

GrowPep is not responsible for delay caused by the Client, third-party platforms, hosting, domains, payment providers, emergencies, cyber incidents or events outside reasonable control.

Review, Acceptance, Revisions and Change Requests

Review and Acceptance

You must review submitted work promptly. Unless the Order states another period, report a material failure to match the accepted scope within seven business days after the relevant delivery.

A deliverable may be treated as accepted when you:

• approve it in writing or through the agreed system;
• publish, launch, distribute or materially use it;
• instruct GrowPep to proceed to the next stage;
• do not report a material scope-related issue within the review period.

Revisions

Included revisions are limited to the number, stage and type described in the Order. A revision adjusts work within the approved direction.

A new concept, new page type, changed business model, new integration, expanded campaign or comparable change is not an included revision.

Change Orders

GrowPep may require a written change request, revised fee and updated timeline before beginning out-of-scope work.

A correction required because GrowPep failed to meet an express specification is not counted as a Client-requested revision.

Fees, Deposits, Taxes, Late Payment and Expenses

Fees are stated in the accepted Order and are generally quoted in U.S. dollars unless another currency is expressly shown.

Initial Payments and Deposits

An initial payment may fund discovery, onboarding, research, setup, scheduling, capacity reservation and production. It is applied to the Order and becomes earned as those activities occur.

A separate non-refundable reservation fee applies only when it is clearly identified before payment, reasonably related to reserved resources and permitted by law.

Milestones and Final Payment

Milestone and recurring charges are due on the dates shown in the Order or invoice. Unless expressly stated otherwise, final payment is due before launch, transfer of final files, ownership assignment or removal of GrowPep-controlled access restrictions.

Taxes and External Expenses

The Client is responsible for applicable sales, use, value-added, withholding or similar transaction taxes, excluding taxes imposed on GrowPep’s net income.

Domains, hosting, plugins, licenses, stock assets, advertising spend, software and platform charges are separate unless the Order expressly includes them.

Overdue Amounts

GrowPep may pause work, withhold launch, restrict non-public access or withhold unpaid deliverables when an undisputed invoice is overdue.

Where disclosed in the Order or invoice and permitted by law, overdue amounts may incur the lesser of 1.5% per month or the maximum lawful rate, plus reasonable collection costs.

A pause does not eliminate fees already earned or approved non-recoverable commitments.

Recurring Services, Renewal and Cancellation

A service renews automatically only when the Order or checkout clearly discloses:

• that the service is recurring;
• the price and billing interval;
• when charges begin and renew;
• the cancellation method;
• any material minimum commitment.

Recurring services may include SEO, reputation management, social media management, media buying, maintenance, support or another ongoing plan.

You may cancel through the client portal when that functionality is available or by emailing support@growpep.com . GrowPep does not require a telephone call to make a valid cancellation request.

A cancellation received before the next renewal charge stops future renewal. A cancellation received after renewal normally takes effect at the end of the current paid service period.

Current periods are not normally prorated after planning, monitoring, production, scheduling or capacity allocation begins, subject to the Refund & Cancellation Policy and mandatory law.

GrowPep may change future recurring pricing or scope with reasonable advance notice and any additional consent required by applicable law.

Cancellation, Rescheduling and Refunds

Cancellation, deposits, earned fees, unearned balances, consultations, digital products, recurring services and refund timing are governed by our Refund & Cancellation Policy , which is incorporated into these Terms.

In summary:

• eligible one-time orders may qualify for the stated courtesy cancellation window before Work Start;
• after Work Start, GrowPep retains fees for work performed, capacity reserved and approved non-recoverable costs;
• a genuine unearned prepaid balance is refundable when the applicable policy requires it;
• completed, approved, published, launched or materially used work is not subject to a change-of-mind refund;
• verified scope-related defects remain eligible for correction, re-performance or another appropriate remedy.

A platform outcome, ranking, rating, lead volume, sale, revenue result or return on ad spend is not by itself a refund condition.

Service-Specific Terms

Advertising Claims, Reviews, Testimonials and Endorsements

GrowPep supports truthful, evidence-based and transparent advertising and reputation practices.

The Client must provide a reasonable basis for material express and implied claims before GrowPep publishes or distributes them. GrowPep may request evidence, qualifications, disclaimers or legal review for a claim.

Neither party may use GrowPep’s services to:

• create, buy, sell or distribute fake or false reviews;
• misrepresent whether a reviewer used a product or service;
• impersonate a customer, reviewer, employee or competitor;
• condition payment or incentives on positive or negative sentiment;
• hide a material relationship that requires disclosure;
• threaten or penalize a person for an honest consumer review;
• publish deceptive endorsements or unsupported guarantees;
• suppress lawful criticism through a prohibited contract term;
• use prohibited bots, accounts, evasion or platform manipulation.

Nothing in these Terms restricts a consumer’s lawful right to provide an honest review.

GrowPep may address content that contains confidential information, unlawful threats, harassment, infringement, clearly false factual statements or material unrelated to the service, but does not guarantee removal.

The Client must clearly disclose material connections involving employees, contractors, affiliates, influencers, gifts, discounts, free services or other benefits when disclosure is required.

Third-Party Platforms, Tools, Licenses and Advertising Spend

GrowPep services may depend on hosting providers, domain registrars, search engines, review sites, social networks, advertising platforms, analytics, software vendors, payment processors and other third parties.

Third-party services operate under their own terms, privacy practices, pricing, policies and technical availability.

GrowPep is not responsible for a third party’s independent:

• outage, error, security incident or data loss;
• account restriction, suspension, rejection or termination;
• algorithm, feature, price, policy or license change;
• billing decision, refund decision or advertising auction;
• discontinuation, incompatibility or service degradation.

Approved third-party purchases and advertising spend become non-refundable when committed unless the provider returns them.

GrowPep may recommend a provider but does not guarantee the provider’s performance. Unless the Order states otherwise, the Client is the contracting party and owner of Client-specific third-party accounts and licenses.

Intellectual Property, Licenses and Ownership

Client Materials

You retain ownership of materials you provide (“Client Materials”) and grant GrowPep a limited, worldwide license to host, copy, modify, display and otherwise use them as reasonably necessary to perform the service.

You represent that you have the rights and permissions needed for GrowPep to use Client Materials as instructed.

GrowPep Background Materials

GrowPep retains ownership of pre-existing and reusable know-how, methods, processes, templates, libraries, utilities, internal tools, generic code, design systems and other materials not created exclusively for the Client (“Background Materials”).

Custom Final Deliverables

After full payment, GrowPep assigns to the Client the transferable rights GrowPep owns in custom final deliverables expressly identified in the Order as Client-owned.

The assignment excludes:

• Background Materials;
• third-party and open-source materials;
• drafts, rejected concepts and internal working files;
• tools, utilities and source files not expressly included;
• unpaid or cancelled work.

When Background Materials are embedded in a fully paid final deliverable, GrowPep grants a non-exclusive, perpetual license to use those embedded materials as part of that deliverable for lawful business purposes.

Third-Party Materials

Fonts, photographs, stock assets, themes, plugins, software, libraries and other third-party items remain subject to their licenses. The Client is responsible for assigned renewals and post-handover compliance.

Payment Condition

No ownership transfer or final production-use license becomes effective until all amounts due for the relevant deliverable are paid.

Confidentiality, Personal Information and AI-Assisted Tools

Confidential Information

Each party will use the other party’s non-public business, commercial and technical information only for the engagement and protect it with reasonable care.

Information is not confidential when it is public without breach, already lawfully known, independently developed or lawfully received from another source.

A party may disclose confidential information when legally required, where permitted after reasonable notice.

Personal Information

GrowPep handles personal information under its Privacy Policy and applicable agreements.

Where GrowPep processes Client-controlled personal information solely under Client instructions, a Data Processing Agreement or other additional terms may be required.

AI and Automation

GrowPep may use automation, software-assisted systems or generative AI to support research, ideation, drafting, coding, design, analysis, quality review or internal productivity when reasonably appropriate.

GrowPep applies human review appropriate to the task but does not represent that automated output is error-free.

GrowPep will not knowingly submit Client passwords, payment-card data, government identifiers or highly sensitive personal information to a public generative AI service.

Do not submit restricted or highly confidential information for an AI-enabled workflow unless the parties approve the process. An Order may restrict or prohibit particular tools.

Portfolio Use, Publicity and Honest Client Feedback

GrowPep will not disclose confidential project details or non-public deliverables for portfolio or promotional use without permission or another express authorization in the Order.

GrowPep may request permission to identify the Client, display public work, describe the service or prepare a case study. The scope of permission should be confirmed in writing.

A Client may provide honest feedback, reviews and assessments of GrowPep’s services. These Terms do not prohibit or penalize an honest consumer review.

Neither party may knowingly disclose the other party’s confidential information, impersonate another person, publish unlawful threats or make knowingly false factual statements.

Professional Standard, Warranties and Disclaimers

GrowPep warrants that it will perform the accepted service professionally and substantially in accordance with the Order.

For a verified failure to meet an express specification, GrowPep may correct or re-perform the affected service or provide another remedy required by the Refund Policy or applicable law.

Except for express commitments and warranties that cannot legally be excluded, services and deliverables are provided “as is” and “as available.”

To the maximum extent permitted by law, GrowPep disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted or error-free operation.

GrowPep does not guarantee:

• search rankings, indexing, traffic or AI-search visibility;
• review removal, rating improvement or platform action;
• social reach, followers, engagement or verification;
• ad approval, impressions, leads, conversions or ROAS;
• sales, revenue, profit, financing or another business result;
• continuous third-party availability or permanent compatibility;
• absolute website security, accessibility or regulatory compliance.

GrowPep’s content and services are not legal, tax, accounting, financial, medical or other licensed professional advice. See our Disclaimer.

Limitation of Liability and Indemnification

Excluded Damages

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive or consequential damages, or lost profit, revenue, business, goodwill, opportunity or data, even if advised that such damages were possible.

Aggregate Liability Cap

To the maximum extent permitted by law, GrowPep’s aggregate liability arising from a fixed Order will not exceed the fees paid to GrowPep under the affected Order.

For recurring services, GrowPep’s aggregate liability will not exceed fees paid for the affected service during the six months immediately preceding the event giving rise to the claim.

Exceptions

Limitations do not apply to liability that cannot lawfully be limited or excluded, or to fraud, willful misconduct, gross negligence, payment obligations, unauthorized disclosure of confidential information, or infringement caused by materials supplied by the responsible party.

Client Indemnification

To the extent permitted by law, the Client will defend, indemnify and hold GrowPep harmless from third-party claims, damages and reasonable costs arising from:

• Client Materials or instructions;
• unsupported, unlawful or deceptive Client claims;
• Client products, services, offers or regulatory obligations;
• unauthorized account access provided by the Client;
• Client breach of law, platform rules or these Terms.

GrowPep Intellectual Property Remedy

If original custom material created solely by GrowPep is claimed to infringe a U.S. intellectual property right, GrowPep may modify or replace it, obtain continued usage rights, or refund the fees attributable to the affected item and require discontinued use.

This remedy does not apply to Client Materials, third-party or open-source components, Client modifications or combinations not supplied by GrowPep.

Suspension, Termination and Handover

GrowPep may suspend affected work or access for:

• overdue undisputed payment;
• missing access, approvals or Client Materials;
• a credible security, fraud or legal risk;
• unlawful, deceptive or platform-prohibited instructions;
• abusive conduct or material breach;
• a binding legal or platform requirement.

Where practical, GrowPep will provide notice and a reasonable opportunity to cure a curable breach.

Either party may terminate as allowed by the Order and Refund & Cancellation Policy. A party may terminate for a material breach that is not cured within a reasonable written notice period, unless immediate action is reasonably required.

On termination:

• the Client must pay earned fees and committed costs;
• GrowPep will reconcile any refundable unearned balance;
• GrowPep will provide paid deliverables and reasonable included handover items, subject to security and third-party licenses;
• ownership transfer remains conditional on full payment;
• the Client must remove GrowPep’s access when no longer required.

Payment, intellectual property, confidentiality, disclaimers, liability, indemnification, disputes and provisions intended by their nature to continue survive termination.

Dispute Resolution, Governing Law and Electronic Transactions

Good-Faith Resolution

Before filing a formal claim, the parties will attempt in good faith to resolve the dispute through written notice describing the issue and requested resolution.

Unless urgent relief is reasonably required, each party should allow at least 30 calendar days for discussion.

Governing Law and Venue

These Terms and related services are governed by the laws of Wyoming, United States, without regard to conflict-of-law principles.

Subject to mandatory consumer venue rights and other non-waivable law, the state and federal courts located in Wyoming have exclusive jurisdiction.

Either party may seek temporary or injunctive relief from a court of competent jurisdiction to protect confidential information, security or intellectual property.

Electronic Records and Signatures

The parties agree to conduct transactions electronically. Electronic acceptance, records, signatures, approvals and notices may be used to the extent permitted by applicable law.

You are responsible for keeping your contact email current and retaining copies of accepted Orders and legal terms.

No Mandatory Arbitration in These Public Terms

These public Terms do not require mandatory arbitration or waive a class-action right. A separate negotiated agreement may contain a dispute process only when the parties expressly accept it and applicable law permits it.